Shipping & Order

My item arrived damaged. what should l do?

Well, that’s a bummer — we’re so sorry that happened. Please click here and we’ll get you a replacement on the way asap. Please select “Delivery Issue” for your return reason so we can be sure to share this feedback with the appropriate teams.

Why hasn't my tracking number updated? 

Hang in there! It can take 1 - 3 business days for the shipping carrier to start moving a package or update the tracking information. During the holidays or other high volume periods, this can take up to 5 - 6 business days for a package to scan in initially. Rest assured, your package will be on its way to you soon. If you don’t see any movement after 10 business days, please let us know and we’ll look into it for you.

My order says it was delivered but l didn't receive anything.

In most cases, you’ll see it deliver within 1 business day. There can be a lag between the physical delivery date and tracking delivery date. If it’s been longer than 2 business days, please email us and we’ll look into what’s going on!