Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to example@domain.com.
- All
- Shipping & Order
- Returns & Exchanges
- Accounts
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Shipping & Order
Well, that’s a bummer — we’re so sorry that happened. Please click here and we’ll get you a replacement on the way asap. Please select “Delivery Issue” for your return reason so we can be sure to share this feedback with the appropriate teams.
Hang in there! It can take 1 - 3 business days for the shipping carrier to start moving a package or update the tracking information. During the holidays or other high volume periods, this can take up to 5 - 6 business days for a package to scan in initially. Rest assured, your package will be on its way to you soon. If you don’t see any movement after 10 business days, please let us know and we’ll look into it for you.
In most cases, you’ll see it deliver within 1 business day. There can be a lag between the physical delivery date and tracking delivery date. If it’s been longer than 2 business days, please email us and we’ll look into what’s going on!
Returns & Exchanges
Step 1. Navigate to our returns and exchanges page. Step 2. Select the item you would like to return. If you are returning more than one item, you'll need to repeat this process for each item. Step 3. Follow the series of prompts to guide you through either an exchange or a return, depending on your preference.
First things first, let’s make sure you’re entering your order number correctly. It starts with # and you can find it in your order confirmation email. If the order number is correct and you still have any trouble, please email us. If you're not able to find your order number, please email us your full name, phone number, shipping address, and any other email addresses you may have used, and we’ll look into it for you.
Whoops! You're able to click "Edit or Cancel" on your order confirmation within 60 minutes of your order being placed. This will cancel your order so you can place a new one. If you've passed that time window, email us as soon as you can!
Accounts
You can! We're really excited to offer accounts so you can keep an eye on your order history, current order status, and invite friends to Kitchen home, too! let us know if you have any questions!
You'll earn 1 point for each dollar spent. Points are awarded on the subtotal of the order (after discounts, gift cards, and before taxes).
The anniversary is the day you created your account. When logged in just click on "rewards history" and scroll to the bottom to see the date your account was created. Easy as cooking in an Always Pan!