Shipping & Returns Policy

Shipping Policy:

At Jofulband, we offer domestic ground shipping for all our products in the continental US. Orders shipped through ground usually take between 2-4 business days to deliver once processed. On select products, customers may choose an expedited shipping service.

Questions? Check out our FAQ page for more information, chat with us or email us at zliu8748@gmail.com

*Any promotional free shipping is subject to orders for the continental US only.

Return Policy:

30-Day Money-Back Guarantee for Any Reason

Undamaged products can be returned for a full refund, regardless of the reason, within 30 days of purchase, excluding Corporate purchases/bulk orders, which may not be refundable. (Note: Ordering more than 10 units of a product will be considered a bulk order.）Once the returned item arrives back in Jofulbond’s warehouse for inspection, the refund process will begin.

  • Returns must include all accessories

  • Items must include original packaging

  • For non-quality related warranty claims, buyer is responsible for shipping costs

  • For non-quality related warranty claims, Jofulbond refunds the cost of the product itself

  • Returns may be rejected if items do not meet the above requirements

 

Refund requests for the 30-day money back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired this 30-day window. For quality-related issues, please see below.

How to return an item at jofulbond.com?
To initiate a return, you will need to submit a return request. Please have your order number and the email address used for the purchase ready. You can start your return here.

If you have an Jofulbond account, you can manage returns directly through your order history. Guests who do not have an order number can register for an account using the email address associated with the purchase. This allows you to access your order history and manage returns.

Process:

  • Buyer must provide sufficient proof of purchase
  • Jofulbond must document what happens when buyers troubleshoot the product
  • The defective item’s serial number and/or visible proof depicting the defect are required
  • It may be necessary to return an item for quality inspection
  • For defective items that Jofulbond needs to have returned, warranties on those replacements are voided if the wrong item is returned to Jofulbond or if the defective item is not returned.

Valid proof of purchase:

Order number from online purchases made through Jofulbond

Sales invoice

Not Covered Under Warranty:

  • Products without sufficient proof of purchase
  • Lost or stolen products
  • Items that have expired their warranty period
  • Non quality-related issues (after 30 days of purchase)
  • Free products
  • Repairs through 3rd parties
  • Damage from outside sources
  • Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)

Jofulbond is not liable for:


Loss of data incurred from use of Jofulbond products

Returning personal items sent to Jofulbond

When returning items with a prepaid shipping label provided by Jofulbond, Jofulbond takes responsibility for any damage or loss incurred in transit. When returning items for non-quality issues, buyer assumes responsibility for any damage or loss incurred in transit. Jofulbond does not provide refunds for items damaged in transit for non-quality related warranty claims.

 

How long does it take to get a refund?

Refunds will be issued once the item arrives at our warehouse. The refund will be credited back using the same method as when your initial order was made. Processing time typically takes 3-5 working days.

 

Conditions for Returns:

All original packaging and accessories must be included.

The return must be initiated within 30 days from the delivery date and shipped back within 30 days from delivery date.

Proof of purchase from our site is required for all returns.

Refunds:

Once we receive and inspect the returned item(s), we will process your refund within 7 business days, subject to policy adherence. The refund will be issued to your original payment method.


Damaged or Defective Items:

If you receive a damaged or defective item, please notify us immediately. We will arrange for a replacement, compensation or provide a full refund for return, including return shipping costs.


Additional Notes:

Returns that do not meet the conditions outlined above may be subject to restocking fees or denial of the refund. It is crucial for our customers to be aware that they are responsible for accurately and securely attaching all return labels when returning items. In the event of returns being lost or delayed due to an unreadable bar code, we must emphasize that the responsibility for such instances lies with the customer and not with Jofulband.


Please don't hesitate to reach out to our customer service team if you have any questions or need further assistance regarding your return.

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